Do I have to pay customs duties or fees when the package enters my country?
Customs and duties fees are determined by the destination country and unfortunately are unpredictable. Jerusalem Pearls is not responsible for nor has any control over clearing packages through customs, any customs fees, charges, or duties charged to the customer, or the amounts imposed. The customer is responsible to pay any and all fees, charges, or duties applied by customs. It should be noted that the USA and Israel have a free trade agreement and the imposition of customs fees or duties is rare.
What Payment Methods do you accept?
Jerusalem Pearls uses PayPal for payment via credit cards, PayPal accepts Visa, MasterCard, American Express, and Diners Club credit cards.
Jerusalem Pearls also accepts payments via PayPal account. When purchasing with your PayPal account you will be charged in your local currency.
For some orders we will accept a bank transfer. However, this needs to be prearranged with Jerusalem Pearls Please contact us directly if you want to pay for an order with a bank transfer.
What currency is used on your website?
The currency on Jerusalem Pearls is US Dollars ($US). However, with PayPal you will see your own local currency.
How can I request a Catalog?
For environmental concerns and economic concerns, Jerusalem Pearls has chosen not to produce a paper catalog. We welcome you to browse our on-line catalog and will be happy to answer any question you may have.
What is the return policy?
If you're dissatisfied with a purchase for any reason, please contact Jerusalem Pearls to request a return.
You must notify Jerusalem Pearls within 30 days of receiving your order. The best way to contact us is via email or our contact us form. Please reference the invoice number on the paperwork you received with your order. A customer service representative will contact you within 48 hours.
Returns valued $30 or more you have the option of an exchange or a refund. Returns valued under $30 are for exchange only. The merchandise can be exchanged for the same product or a product of like value. Wholesale Customers: All returned merchandise and expenses will be for store credit only.
For further assistance please see our Refund and Return Policy.
How long will it take to receive my order?
Delivery times may vary, depending on the shipping method selected. Registered Mail takes approximately 3-4 weeks to reach the final destination. EMS (Express Mail Service) takes approximately 7-10 days to reach the final destination.
If your order will take longer than the standard shipping times, we will contact you via email.
To review shipping rates visit our Shipping Rates Page.
Do you have an Affiliate Program?
Not at this moment,
Do you have a Wholesale Program?
We offer wholesale discounts and services for qualifying businesses, churches, congregations, ministries, and other charitable organizations.
For Wholesale offers contact us vial wholesale form at the top of the page.
Where are you located?
Our retail store and internet business are located in Tel Aviv at Jerusalem Blvrd 20.
I don’t see the answer to my question here, how do I contact you?
If you are unable to find the answer to your question on this or our other informational pages, please feel free to contact us by completing our Contact Us Form or sending us an email. We will be happy to respond to all inquiries.
How do I place an order?
"Jerusalem Pearls" encourages all customers to place their orders through the website. This is the most efficient method to place an order.
on-line orders require few steps:
Brows JerusalemPearls.com and review our items.
No membership registration needed – JerusaelmPearls.com don't have membership mechanism, we don't want to force our customers to do any other process but enjoying order via JerusalemPearls.com
Add items to your cart, you may add as many items you wish to the cart by clicking the Add to Cart button for all the items you want to purchase.
Checkout - once you have selected all the items you want to purchase click on the Checkout button that placed at the bottom of the cart preview.
Choose how to pay - Review your order and set the quantity for each item.
This page calculates the shipping amount for the order, so you need to select the shipping destination and method – the shipping fee will be calculated automatically.
Neither shipping nor billing information required we will receive this information from PayPal.
After you set the above required information you can select how to by pressing one of the tow buttons in the bottom of the screen.
We use PayPal to receive payments from our customers so you can pay both ways:
- With your PayPal account if you have one
- With a credit card – We accept retainers, deposits and invoice payments online through PayPal where your Visa, Mastercard, American Express and Discovercard are accepted.
PayPal – if you use your PayPal account or credit card you must approve the payment. If you use your Credit card you must enter valid credit card information. Then you will be transfer to JerusalemPearls.com website for final review of your order.
Review again the order and press the Pay button. This step is necessary for you to verify the shipping address sent to us by PayPal.
Confirmation - after you click the pay button the final order confirmation page will appear. This will have your total and your Order Number. You should also receive an email confirmation in your in-box. Take note of the order number in case you need to correspond with JerusalemPearls.com regarding the order.